We may be entering a credit crunch, but personal shopping services are booming in popularity. As customers are becoming more cost conscious, they are increasingly employing the services of a personal shopper to ensure those precious pounds are well spent. Customers are searching for clothes that fit in with their existing wardrobe and making sure that what they purchase will not only go the distance but, are good value on a cost-per-wear basis. Add to this the tantalising offer of a personal stylist to whisk you round the shop for free, and thousands of customers are signing up to the ‘in-house’ services across the country. 
Sounds great until you start to realise the actual cost of that free service. What if the person ‘advising’ you had no additional training than anyone else on the shop floor? What if that person worked on commission, gaining a higher paycheck for greater sales? Suddenly the flattering service they so tantalisingly offer, with the separate changing room, massive mirror and rack of specially chosen clothes (never from the sale section), isn’t quite so seductive.
For qualified and experienced style consultants across the country, it’s been an interesting dilemma, most of us have continued to work steadily, as the quality of the work speaks for itself. Some customers will always go for a free service, much like some people will always chose the cheapest builder. However, they rarely factor in the additional cost of having the work re-done.
The huge changing room to yourself in a brilliant weapon in the psychology of sales. Everyone looks smaller in a large room (most customers want to look slimmer), you then have a rack of clothes chosen ‘especially for you’, cue the British politeness of being obliged to agree with the sales person, as they have made the effort. The rooms are often white, making the clothes ‘pop’ out and appear more attractive. Then, add an enthusiastic ‘expert’ telling you how wonderful you look and it’s no surprise that most customers leave with bags full of shopping and an significantly lighter purse.
So, how do you let the the new customers know that you do get what you pay for and that the service we offer is actually better?
Customers are seeking advice because they don’t know what suits them. Many of my clients have been stuck in a rut and really have lost the ability to see themselves in a new light. Makeover shows work on the ‘wow’ factor where people undergo huge transformations but, it doesn’t always have to be such an ‘extreme makeover’ to create a massive impact. You can look 10lbs slimmer in the right clothes, surgery is not mandatory to looking better!
For the private style consultants, this just makes our job slightly easier, customers are increasingly saying they saw someone for free, but just didn’t feel they came away looking better. Many pulled out the clothes at home and didn’t get the desired reaction from partners, family and friends.
It might take customers slightly longer than before, as they go on the bargain detour, but quality will always win out.
The real value is always in qualified, experienced and perhaps most importantly independent advice.
For personal shopping services contact Chameleon Fridays.